Please Note: Customers of ABEO may experience extended order processing times, extended shipping times, and return processing times due to the COVID-19's impact to our operations and shipping partners. We are doing our absolute best to serve you as quickly as we can.

Order Processing Times

ABEO process orders 6 days a week from our east coast distribution facility. Please allow applicable transit times as your distance from us may impact delivery times. All quoted shipping estimates are in business days and do not include Saturdays and Sundays.

For overnight and 2nd day shipping your order must be completed by 11:00 AM Eastern Standard Time Monday through Friday to receive your order 2nd Business day or Next Business Day. Orders placed after 11:00 AM Eastern Standard Time will be processed the next day.  

Any shipment sent FedEx Next Business Day on Friday will be delivered the next business day: Monday. Any shipment sent via FedEx 2Day Business Day on Thursday will be delivered the second business day: Monday

APO/FPO, Alaska, Hawaii, And U.S. Territories 

Orders being shipped to APO/FPO addresses, Alaska, Hawaii and U.S. Territories require an additional $15.00 over our standard shipping and order processing charges.  All orders ship via Expedited (2-3 Business Days) Delivery.  A surcharge of $10 will be applied to all orders.

Lost, Damaged, or Stolen packages

ABEO footwear adds optional delivery insurance through Route+ at the time of purchase which includes:
  • 100% coverage of lost, stolen or damaged packages 
  • Effortless claims filing* through the Route App  
  • Basic claim resolutions within 24 hours of approval 
  • Customer service reps available 24/7 
Please note: If you do not want delivery insurance simply remove the Route item from your order before completing your purchase. ABEO is not responsible for carrier delays, lost, stolen, or misdirected shipments when you opt-out of optional coverage.

To file a claim using Route+  click here